Hospitality

1.2.3 How leave behind the character/Brand be defined, by means of what mean? Hotel name: ADAMAS Diamonds are forever OUR Unique exchange straits is service Why? Because: guest LOYALTY * go to sleep THE CUSTOMER (PERSONAL OR credit line INFO) Knowing the knob by name, surname etc. differentiates him/her from the crowd. It gives the inspissation the feeling of cozynes in the environment and makes him/her feel welcome at the establishment. Being recognized by the staff demonstrates true node truth. Also yield of concern for the well being of the node is important. PROVIDING TRUE CUSTOMER SERVICE * MORE CREATIVE AND PERSONALIZED SERVICE The more than than creative and personalized service at ADAMAS makes the interacton between hotel and node more unique, as the most fundamental part of guest sattisfaction is connecting with the customer at an emotional level, and satisfying the needs. Recognise the true-bluety and finished progre ssions offer some complimentary peronalised service to faithful customers. «When citizenry are not treated according to their expectations, they will create their business elsewhere.

Whats more, they relay their bad experiences to 10 or more other people» © * EQUIVALENT DISCOUNTS, IN-STORE PERCENTAGE remove verifier Customers upon being recognised as true customers must be ellegible for promotions and discounts on the nights booked or complimentary tea/cofee (plus possibly snacks) at the Hotel Restarant and Reception. Coupons may be given out to loyal cutomers that may be spent as cash at the h otel on services such as SPA, shops and bout! iques on the premisses of the hotel. social station cards should be issued and points allocated for money spent on the present of the hotel and the points convrted into cash rewards. * INFORM GUESTS BY EMAIL, BROCHURES, CALENDARS ETC ABOUT COMING EVENTS IN HOTEL AND OUTSIDE Informing guests of special events and venues by email, post or school text is a vital piece of avdertisement and promotion for...If you want to win a full essay, order it on our website: OrderCustomPaper.com

If you want to get a full essay, visit our page: write my paper